CLEAR TERMS FOR YOUR JOURNEY
Important information about booking and using our chauffeur service, gathered in one place.
Version: 8 October 2026
An enquiry is the first step
The form checks availability. Sending an enquiry does not make a booking.
Details agreed before booking
We confirm the car, route, service time, price and payment arrangements before the contract is made.
Contact about your journey
For questions or changes, contact the person identified in your booking confirmation.
Service provider and scope
The provider trading as Ślubne Przejazdy through slubneprzejazdy.pl is OCS International, Polish tax identification number (NIP): 6772394605, address: ul. Zamknięta 10 M1.5, 30-554 Kraków. Contact and complaints email: info@opencartspecialist.com. Telephone: +48 510 462 044.
These terms cover use of the website, enquiries and individually agreed chauffeur-driven journeys, particularly for weddings. They do not cover self-drive vehicle rental.
The customer is the person or entity entering into the contract. A passenger is a person travelling in the vehicle. Consumers retain their rights under applicable law; these terms do not restrict them.
Vehicles and people providing the service
The fleet may include our own vehicles and vehicles belonging to cooperating owners. Specifications, equipment, seating and modifications relate to the individual car and must be confirmed in the offer.
Where OCS International is the contracting service provider, using cooperating drivers or vehicles does not remove its contractual or statutory responsibility.
If, in a separate case, OCS International acts solely as an intermediary, the customer receives clear information before contracting about that role, the actual provider’s identity and each party’s obligations. Vehicle ownership alone does not determine who the contracting provider is.
Enquiries and quotations
You can enquire through the contact form, email or telephone. Please provide the date, preferred car or preferences, route, times, passenger numbers and contact details.
Please disclose additional stops, photographs, decorations, luggage, child passengers and relevant access needs before booking. These arrangements require confirmation.
An enquiry does not reserve a car or date. The offer specifies its validity and availability; silence does not constitute acceptance. Images labelled illustrative or generated do not confirm the equipment of a particular car.
Contract and booking confirmation
Before contracting, the customer receives the offer and these terms in a form they can save, for example by email. The offer identifies the provider, car, date, route, schedule, scope, total price, payment arrangements and cancellation terms.
The contract is made once the customer expressly accepts the agreed offer, pays the PLN 500 reservation payment on the terms stated in the offer, and the provider confirms the booking. The customer is informed of the payment’s legal nature and deadline before paying. An enquiry without meeting these conditions is not a confirmed booking.
We send booking confirmation on a durable medium, such as email. Material changes require both parties’ agreement; customers should not rely solely on unconfirmed telephone discussions.
Price, payments and additional charges
The price depends on the car, date, route, service duration and agreed extras. A consumer quotation states the total including taxes and known mandatory charges.
A reservation payment of PLN 500 is required to confirm the booking and is credited towards the total service price. The remaining balance is payable on the wedding day at the agreed time. The payment method and deadline for the PLN 500 payment are stated in the offer before acceptance.
The PLN 500 payment is an advance towards the price (zaliczka), unless the parties expressly agree before contracting in the offer that it is earnest money (zadatek under Polish law) and agree its legal consequences. Calling it a “reservation payment” does not make it non-refundable. If separately agreed, a zadatek is governed by the applicable legal rules.
Extra time, mileage, stops, parking or other costs are charged only on previously disclosed and accepted terms. New chargeable extras require the customer’s express consent. We do not apply hidden charges.
Changes and cancellation
Please request changes to the date, times, route, car or passenger numbers as soon as possible. Availability, price effects and any costs are confirmed before a change is accepted. Moving a booking to another date is not automatically guaranteed.
Cancellation may be sent by email or in writing to the provider’s address. We recommend a form that allows you to retain the message for evidence.
We do not apply a separate cancellation-fee schedule or automatic forfeiture of the reservation payment. On cancellation, payments and any claims are settled under applicable law and the agreed contract. If there is a legal basis to deduct an amount, we explain that basis and the calculation to the customer; cancellation alone does not justify arbitrarily retaining all payments.
This clause does not itself impose automatic forfeiture of all payments. Settlement depends on lawful agreed terms and the circumstances, without restricting statutory customer rights.
Statutory withdrawal and the type of service
Statutory withdrawal without giving a reason is distinct from agreed cancellation arrangements. Passenger transport contracts are not subject to the general 14-day withdrawal right under the Polish Consumer Rights Act, pursuant to Article 3(1)(4), while the provisions retained by that exclusion still apply.
If a separately ordered service is not passenger transport, its classification and any withdrawal right must be assessed separately. Before ordering, the customer receives the applicable information about withdrawal, its deadline and procedure, or the relevant exception.
The transport withdrawal exclusion does not remove the right to complain or seek remedies for non-performance or improper performance.
Journey arrangements and safety
We provide the journey according to the confirmed scope and road traffic rules. The customer provides accurate addresses, timings and an up-to-date telephone number for the coordinator.
The vehicle’s permitted passenger capacity must not be exceeded. Passengers use seat belts and legally required child restraints. Arrangements for an appropriate child seat must be agreed before booking; a child’s journey cannot begin without meeting safety requirements.
Mobility needs, boarding assistance and carrying items are agreed individually according to the vehicle’s capabilities. Disclosing a need does not automatically confirm that it can be met.
The driver may refuse an unlawful action or one presenting a real safety risk. The customer may not drive the vehicle. Decorations and accessories require prior approval and must not damage the car or obscure legally required elements.
Delays and unforeseen events
The schedule should allow time for boarding, photographs and possible disruption. Both parties should promptly communicate ceremony delays or changes.
If an event affects performance, the provider informs the customer and takes reasonable steps to reduce its effects. Changes to scope or costs requiring agreement are confirmed by both parties.
Traffic, weather, breakdowns or other events do not automatically exclude all liability. Their effects and any claims are assessed under the contract and applicable law.
Vehicle substitution and non-performance
The agreed car cannot be freely substituted without informing the customer and obtaining their agreement. If it breaks down or becomes unavailable, we explain the situation and any proposed solution.
Before accepting a substitute, the customer receives information about the proposed car, material differences, price and effects on the service. Acceptance does not waive statutory rights.
If the service is not performed, the parties settle any refunds and other claims under applicable law and the contract. We do not charge for an unperformed part of the service without a legal basis.
Responsibility and damage
The provider is responsible for its obligations under applicable law. These terms do not exclude liability that cannot lawfully be excluded or automatically cap it at the journey price.
Passengers should use the vehicle with reasonable care. Any customer or passenger liability for damage requires a legal basis and assessment of the circumstances and amount. We do not impose automatic penalties for ordinary wear.
Please report damage or items left behind as soon as possible. Reporting helps establish what happened and is not a condition of retaining statutory claims.
Complaints and dispute resolution
Complaints can be sent to ul. Zamknięta 10 M1.5, 30-554 Kraków or by email to info@opencartspecialist.com. Please include details enabling a response, the date and booking reference, the issue and requested resolution where possible. A particular form or attachments are not required for a complaint to be accepted.
We respond to consumer complaints within 14 days of receipt unless separate legal provisions specify another deadline. We respond on paper or another durable medium, such as email. The consequences of missing the deadline follow the applicable law.
Consumers may seek assistance from a Polish municipal or district consumer ombudsman and find information about alternative dispute resolution at polubowne.uokik.gov.pl. After an unresolved complaint, we provide the required information about the relevant ADR body and our position on participation. These terms do not require a consumer to bring proceedings exclusively in the provider’s local court.
Website use and personal data
Using the website requires internet access and an up-to-date browser; email correspondence requires an email address. Enquiries are free apart from ordinary telephone or internet costs.
Unlawful submissions and disruption of the website are prohibited. Problems with the form may be reported using the contact details in these terms. Using the form is voluntary and does not oblige you to order a journey.
The separate website Privacy Policy explains personal-data processing and cookies. An enquiry or booking does not constitute permission to publish your image or send marketing; legally required consent is obtained separately.
Languages and changes to these terms
These terms are available in Polish, English and Ukrainian. We agree the language of booking discussions and documents with the customer. Translation discrepancies do not remove customer rights or allow unilateral changes to the agreed content.
Polish law applies, without removing mandatory consumer protections under the law applicable to the contract. Jurisdiction is determined by applicable rules.
Updated terms apply to future bookings and do not unilaterally change existing contracts. Customers may retain the version supplied when booking on a durable medium.